Hicaliber are software developers and they have created the Optumise system in conjunction with several Optus Business Centres throughout Australia. The software has been operational for over 3 years and currently manages over $50 million in telecommunications assets and services.
If you are in business and deal with Optus the chances are you are working with an Optus Business Centre. The Optus Business Centres (OBC) are independently owned and operated by a licensed Optus Dealer. The OBC’s offer a range of Optus services including but not limited to Mobile, Broadband, Devices and Fixed Line Services. As independent operators these businesses are responsible for their own administration, ordering, accounting and customer service. For several years these processes were dealt with manually due to the absence of a software system to manage these processes. There are over thirty two Optus Business Centres throughout Australia servicing well over 5,000 small businesses. On average each OBC will connect at least 500 new/renewed connections per month.
Optus has a sophisticated system of various systems that are not integrated for the OBC’s. The challenge for the OBC’s is the systems were not integrated which meant they had to manually handle all ordering, stock management and reconciliations through spreadsheets. The time required to reconcile the end of month accounts could be several days.
Hicaliber was able to create a solution that reconciled the accounts within minutes. We then continued for a further three years improving the technology to arrive at the latest release this year which has now become the default standard for the OBC. Hicaliber is now in the process of commercialising the software with a view to licensing to the remaining nineteen Optus Business Centres. Once this goal is achieved the software would be managing over 16,000 new/renewed connections per month.
Optus Business Centre Brisbane approached Hicaliber to produce “middleware” software that could collate orders from agents and account managers, track the orders in Optus Sales Order System (SOS), monitor the stock ordered through Optus Stock 2 Store (S2S) and then finally reconcile the remittance files from Remise including the commissions to all agents and dealers. There was also a requirement that the system be portable and accessible from any location through the internet.
One of our toughest projects to date but we achieved a satisfying result. The first full successful test of the reconciliations was completed in August 2015 and the software has successfully been implemented and in use since.
The final functionality is listed below…
We utilised several components for the technology stack.
Hey, you work with phones all day so how about I call you and we demonstrate the system. What’s 30 minutes of your day to find out if our solution is the right fit for your business.